Warranties on products are offered by the manufacture in which the manufacture determines how the warranty is handled. Example: Some manufactures require the customer to contact them directly. Other manufactures allow us to handle the warranty (and then handle the warranty with them after). Some of the products we offer do not come with a warranty from the manufacture.

Warranty information is listed on each product listing on our website. Please see below for additional details.

eJuice
Manufactures of e-juice do not offer a manufacture warranty through their distributors, therefore, Vape Royalty® does not offer a warranty on e-juice. Taste, flavor, etc are all subjective and do no limit or restrict the product’s function.

Vape Royalty® does not offer a warranty on e-juice. We do not warrant that the quality of the e-juice, services, information, or other material purchased or obtained by you, that it will meet your expectations. Should you have an issue with an e-juice you have purchased from us, you are welcome to contact the manufacture directly as they may solely be able to better assist you in finding a solution. And generally, e-juice manufactures are very good about helping customers if you contact them directly.

Please advise that regardless of the manufacture’s comments or direction, we do not assist with warranties and/or exchanges between you and the manufacture. All e-juice sales from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.

Coils and Cartridges
Manufactures of coils and cartridges do not offer a manufacture warranty through their distributors, therefore, Vape Royalty® does not offer a warranty on coils and cartridges.

This includes coils and cartridges you purchased in a pack, and coils and cartridges that are included with a different item such as set or kit (example: coils and cartridges that come with a tank or coils and cartridges that come with a vape kit).

The lifespan of a coil and cartridge (example: pod system cartridges) is based on many variables and factors; the e-juice (example: sweet and creamy juices tend to gunk/clog coils), how well the coil is primed before use, the wattage you vape at, the temperature you let your coil get to, if the coil becomes dry when vaping, how often you vape, if you inhale hard enough to continuously wick your coil, if you allow your coil cool down in between vaping, if you ‘chain-vape’, etc. It’s also very easy and common to not realize minor mistakes your making that are causing your coil to become damaged faster.

Furthermore, taste, flavor, etc are all subjective. Some coils have very short lifespans in general where other brands tend to have a longer lifespan.

It’s also impossible to determine what the issue was that caused the coil to prematurely go bad whether it be improper care/use or the nature of that particular coil or cartridge.

Vape Royalty® does not offer a warranty on coils and cartridges purchased individually and coils and cartridges that were included with a different item.

We do not warrant that the quality of the coils and cartridges, services, information, or other material purchased or obtained by you, that it will meet your expectations. Should you have an issue with coils and cartridges you have purchased from us, you are welcome to contact the manufacture directly as they may solely be able to better assist you in finding a solution.

We do not warrant that any errors in the Services will be corrected. Regardless of the manufacture’s comments or direction, we do not assist with warranties and/or exchanges on on coils and cartridges between you and the manufacture.

All coils and cartridges sales that were purchased individually and coils and cartridges that were included with a different item from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.

Drip Tips
Manufactures of drip tips do not offer a manufacture warranty for hygiene and safety purposes, therefore, Vape Royalty® does not offer a warranty on drip tip. All sales from Vape Royalty® for drip tips do not include a warranty, therefore, all drip tips sales purchased from Vape Royalty® are final.

Batteries
We cannot always determine if a battery has been misused, therefore, Vape Royalty® does not offer a warranty on batteries purchased individually, batteries included in a kit, batteries included with a mod, and/or batteries included with a different item.

We do not warrant that the quality of the batteries, services, information, or other material purchased or obtained by you, that it will meet your expectations. Should you have an issue with batteries you have purchased from us, you are welcome to contact the manufacture directly as they may solely be able to better assist you in finding a solution.

We do not warrant that any errors in the Services will be corrected. Regardless of the manufacture’s comments or direction, we do not assist with warranties and/or exchanges on on batteries between you and the manufacture.

All battery sales purchased individually, batteries included in a kit, batteries included with a mod, and/or batteries included with a different item from Vape Royalty® are final regardless if the item(s) you’d like to return or exchange is in new, used, opened, etc condition.

Other Items
For all items warranty eligible items purchased that are not outlined above, please contact us using our contact page. Please include your order number, the item that is defective, and a detailed summary of what the defect is in item that is defective.

Our customer service department will give you further instructions and may ask additional questions if needed and required by the manufacture for the warranty. Please advise warranties on products are offered by the manufacture in which the manufacture determines how the warranty is handled and what information is required to approve the warranty.

Some manufactures also require the warranty be handled through them in which you will need to contact the manufacture directly.

Regardless, we will give you the information you need and help you as much as we can to ensure your defective item in warrantied for all items that include a manufacture warranty and are still under warranty.

To check if you item is still under warranty, you may visit the manufactures website and/or contact them if it is not listed. Many times, if a product includes a warranty, a warranty card is included in the product packaging.

It is also important that you register your item with the manufacture as some manufactures require you do so for them to honor the warranty they offer regardless if the warranty is handled us or by them directly.

Depending on the manufacture, you may not be required to return the item that is defective in which you will be required to send a detailed video to us.

In this case, we will let you know what needs to be shown on the video in order for the manufacture to warranty the defective item.

For items that are required to be shipped back to us, we still may require you send us a video to ensure the item is defective.

When shipping a defective item back, we strongly recommend you choose a shipping method that includes a tracking number and you keep your return tracking number for your records as Vape Royalty® will not be held liable for those that get lost in transit.

Vape Royalty® does not issue pre-paid shipping labels and does not pay for the return shipping cost on defective items as the manufacture only replaces the defective item itself. We will, however, at our expense pay to ship the replacement of the defective item to you.