PACT ACT

More Information about the PACT ACT can be Found Here

In December 2020, a congressional amendment to the PACT Act was signed into the law as part of the omnibus spending bill. The effect of this new law broadens the definition of tobacco products to include electronic cigarettes, vapes, eLiquids and vaping accessories. This means that after March 26th online retailers will be required to collect state and local excise taxes on vaping products and require Adult Signature (21+) on all deliveries nationwide. Other compliance requirements include labeling and packaging, record-keeping, and State and Federal registration and reporting.

At Vape Royalty, we are committed and working diligently to ensure that we are in compliance with the PACT Act’s rules and regulations. We will be using a new shipping solution which is in compliance with different state and federal laws. Beginning April 2nd, we will begin transitioning to the new shipping solution which will be available for customers in certain regions of the U.S. The option will be shown at checkout.

Moving forward, all shipments will require an adult signature (21+) with I.D. check upon delivery, according to law. This will incur a $7 fee at checkout. We strongly advise shipping your orders to your place of work.

WHEN ORDERS ARE SHIPPED

Most orders are shipped within 24-48 business hours from the date of purchase; Monday-Friday, not including federal holidays. You may check the status of your order and view tracking at any time by logging into your Vape Royalty account.

SIGNATURE DELIVERY CONFIRMATION

In compliance with the PACT ACT Regulations all shipments will require an adult signature (21+) with I.D. check upon delivery, according to law. This will incur a $7 fee at checkout. More information about the PACT ACT can be found Here.

WILL CALLS / IN STORE PICKUPS

The thought of being able to pickup your order and start using what you ordered all in the same day is appealing, especially if you’re local. We know how much you want your stuff which is why we make every effort to ship your order in a timely matter, most of which are shipped within 24 business hours. But unfortunately, we are not setup for retail brick and mortar sales and offering this type of service with the volume of orders we ship daily would cause delays within our shipping department.

TRACKING

Once you order has shipped, we will email you tracking. You may also login to your Vape Royalty account and view your tracking information at any time. Tracking numbers are uploaded daily (M-F) no later than 6:00pm PST.

TRANSIT TIME (USA)

All orders are shipped from the Vape Royalty’s warehouse located in Dallas, Texas (USA). Most orders arrive within 1-5 business days of the order shipping; not including Federal Holidays. The transit time vastly depends on the shipping method you choose and your location. If you are in need of your order as soon as possible, we suggest choosing the fastest shipping method available during checkout.

We make every effort to ensure your order ships out as soon as possible, however, we cannot determine when you will receive your order as we have no control over shipping carrier delivery transit times. We can only give you an estimate that is provided to us. If you have received a tracking number, please 1 full business day for the shipping carrier (example: USPS) to update the status in their system as your tracking number may show as ‘invalid tracking number’ for the first 24 hours of your order being shipped.

DELIVERY ISSUES

Please verify the shipping address is correct during checkout, prior to placing your order. Once a package has been marked as shipped, there is no way to change the shipping address. The shipping address you provided during checkout is the shipping address your order will be shipped to. We do not verify shipping addresses prior to shipping the package. Vape Royalty® is not responsible for incorrectly provided addresses, undeliverable packages, and/or unclaimed packages.

If your package is returned back to us due to an incorrect shipping address, failure to pickup your package from the post office (unclaimed), refused (return to sender), or if the shipping carrier is unable to deliver your package (Example: you were not available to sign for your package), you are responsible to contact us (with the correct address to re-ship your package if applicable) and you are responsible for paying the shipping to re-ship your package. If you do not wish to pay for the shipping to re-ship your package, the cost of the return shipping will be deducted from the refund amount regardless if you were offered free shipping once we receive the parcel (package) back. This means if you order included free shipping, we will deduct the shipping cost we originally paid to ship your package from your refund.

DAMAGED, MISSING, & INCORRECT ITEMS

In the case that an item(s) is missing from your shipment or you have received damaged item(s) within your shipment, you have 3 business days from the delivery date on your tracking number to contact us. When contacting us, please ensure you send us your order number, a detailed description of what the incident you are contacting us regarding, and include clear and visible pictures. If we need any further information, we will request it in our reply.

If you receive an incorrect item(s) if you open the item, test the item, tamper or break the seal on the e-juice, etc, we will not be able to exchange it for the correct item. Our mistake in shipping an incorrect item does not give you an excuse to use an item that you do not plan to keep or wish to return for the correct item. All incorrect item(s) must be received back in new, unused, undamaged, and in brand new condition; no exceptions.

Contacting us after 3 business days from the delivery date on your tracking number are subject to availability and we’ll do our best to work with you in finding a solution.